Help & FAQs

Shopping on mfsscreen.com is simple and safe. It only takes a few steps to place an order:Select the item you want to buy, and then click the "Add to Cart" button from the product details page.Finally, click the Proceed to checkout button to pay.After the purchase, you will receive an email confirming your order, including your order number.

PayPal, Visa, MasterCard, American are accepted as payment methods in our store and online store.

If you have already set up an account on mfsscreen.com/, you can click My Account to log in to check the order status. If you do not have an account, you can send an email to [email protected] to contact our customer service department and provide your order number.After the order is shipped, you will receive a shipping notification with tracking information.You can use this information to track your goods.

MFSSCREEN takes your safety very seriously.We have implemented multiple layers of protection measures to protect your safety and privacy. Our website has taken security measures to prevent loss, misuse and change of information under our control. All transmissions containing personally identifiable information are protected using industry standard SSL (Secure Socket Layer) protocol encryption technology to prevent information loss and ensure a safe and reliable experience. In addition, we use other actual and contractual practices and policies to protect your information. However, it is important to know that any online data transmission cannot be guaranteed to be 100% secure.For complete information about our security measures, please refer to our privacy policy and safe shopping guarantee.

Contact us via mail [email protected] to return your online order, you need to verify your order number, email and postal code. And use our interactive return tool to print your prepaid return label. For the fastest return processing, please review our complete return policy and use the online interactive return tool to prepare a return label. Fill in the form on the reverse side of the packing slip and package it with the product. Mail the shipment to:mfsscreen.com

After receiving the goods, we will issue a credit to your original payment method, minus the adjustments for shipping and handling fees.For details, please refer to our store's return policy.

When you register, we will collect your name, mailing address, phone number and email address. This information is used to respond to your request, contact you when necessary, and send you emails or messages about sales, promotions, and other special events as needed.

If you have entered all the information correctly, but cannot complete the checkout process, we may need more information to conduct a security check. Please email us at [email protected] to contact us to verify your information so that we can process your order.

All standard orders received before 12:00 PM will be processed within 5 working days after payment verification. Please note that sometimes, for example during holiday peaks and large sales events, the processing time may be slightly delayed.On the same working day when the payment method is confirmed, all orders with the "Express" or "Express Shipment" option selected before 12:00 pm Monday to Friday will be processed. Orders placed after 12pm or after the weekend will be processed on the next working day.Your business is very important to us, and we will make every effort to process your order as soon as possible.

We apologize for any inconvenience caused. We will make every effort to ensure your experience on mfsscreen.com to make your life easier. Your satisfaction is very important to us. Please email us at [email protected] to inquire about your shipment.

Please contact us via email [email protected], we will search your goods thoroughly with the transportation company. My goods arrived damaged. Who should I contact?If the content of your order is damaged in transit, please contact us at [email protected] to report the damaged shipment.We apologize for any inconvenience caused. We will give you the best solution as soon as possible and will do our best to correct this situation as soon as possible.

Your shipment may be split based on the availability of the product, and the missing items will be shipped when available. Your receipt confirmation will include a list of all products in your receipt. Or please contact us at [email protected] to report incomplete shipping and we will check the status of your lost items.

You can contact our customer service department for recent promotions by emailing [email protected] through the tips and guidance of the customer department staff to get a lower price.